Chad Kaplan was a computer technician who worked for the F.B.I. before Timothy Cain hired him into the U.B.C.S. He took Cain's offer and became the second in command of the group, which was led by One. The team was going into The Hive to shut down the Red Queen, which had gone rampant and killed everyone in the Hive save for Alice, Spence Parks, and Matt Addison. Even though he was the second in command, he had seen no action and was the only rookie on the team. Despite this, One evidently trusted Kaplan enough to tell him his actual name, James Shade.